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| Question ID 22928 | Which one of the following is the purpose of service level management? |
| Option A | To carry out the service operations activities needed to support current IT services |
| Option B | To ensure that sufficient capacity is provided to deliver the agreed performance of services |
| Option C | To create and populate a service catalogue |
| Option D | To ensure that an agreed level of IT service is provided for all current IT services |
| Correct Answer | D |
| Question ID 22929 | Which one of the following activities does application management perform? |
| Option A | Defining where the vendor of an application should be located |
| Option B | Ensuring that the required functionality is available to achieve the required business outcome |
| Option C | Deciding who the vendor of the storage devices will be |
| Option D | Agreeing the service levels for the service supported by the application |
| Correct Answer | B |