READ Free Dumps For Exin- ITIL-F
| Question ID 22934 | Which one of the following is NOT an aim of the change management process? |
| Option A | To ensure the impact of changes are understood |
| Option B | To ensure that changes are recorded and evaluated |
| Option C | C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS) |
| Option D | To deliver and manage IT services at agreed levels to business users |
| Correct Answer | D |
| Question ID 22935 | What are customers of IT services who work in the same organization as the service provider known as? |
| Option A | Strategic customers |
| Option B | External customers |
| Option C | Valued customers |
| Option D | Internal customers |
| Correct Answer | D |