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| Question ID 22932 | Which of the following statements MOST correctly identifies the scope of design coordination activities? |
| Option A | Only changes that introduce new services |
| Option B | It is mandatory that all changes are subject to design coordination activity |
| Option C | Only changes to business critical systems |
| Option D | Any change that the organization believes could benefit |
| Correct Answer | D |
| Question ID 22933 | What is the PRIMARY process for strategic communication with the service provider's customers? |
| Option A | Service catalogue management |
| Option B | Service portfolio managementq |
| Option C | Service desk |
| Option D | Business relationship management |
| Correct Answer | D |