READ Free Dumps For Exin- ITIL-F
| Question ID 22926 | Which of the following is the best definition of service management? |
| Option A | The ability to keep services highly available to meet the business needs |
| Option B | A set of specialized organizational capabilities for providing value to customers in the form of services |
| Option C | A complete set of all the documentation required to deliver world class services to customers |
| Option D | An internationally recognized methodology to provide valuable services to customers |
| Correct Answer | B |
| Question ID 22927 | Which of the following CANNOT be provided by a tool? |
| Option A | Knowledge |
| Option B | Information |
| Option C | Wisdom |
| Option D | Data |
| Correct Answer | C |