READ Free Dumps For Exin- ITIL-F
| Question ID 22922 | Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth? |
| Option A | Do |
| Option B | Perform |
| Option C | Implement |
| Option D | Measure |
| Correct Answer | A |
| Question ID 22923 | What are the three types of metrics that an organization should collect to support continual service improvement (CSI)? |
| Option A | A. Return on investment (ROI), value on investment (VOI), quality |
| Option B | Strategic, tactical and operational |
| Option C | Strategic, tactical and operational |
| Option D | Technology, process and service |
| Correct Answer | D |