READ Free Dumps For Exin- ITIL-F
| Question ID 22920 | Which of the following activities are performed by a service desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes |
| Option A | A. All of the above |
| Option B | B. 1, 2 and 3 only |
| Option C | C. 2 and 4 only |
| Option D | 3 and 4 only |
| Correct Answer | B |
| Question ID 22921 | Which of the following is NOT an objective of Continual Service Improvement? |
| Option A | Review and analyze Service Level Achievement results |
| Option B | Identify activities to improve the efficiency of service management processes |
| Option C | Improve the cost effectiveness of IT services without sacrificing customer satisfaction |
| Option D | Conduct activities to deliver and manage services at agreed levels to business users |
| Correct Answer | D |