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| Question ID 22868 | Which of the following options is a hierarchy that is used in knowledge management? |
| Option A | Wisdom - Information - Data - Knowledge |
| Option B | Data - Information - Knowledge - Wisdom |
| Option C | Knowledge - Wisdom - Information - Data |
| Option D | Information - Data - Knowledge - Wisdom |
| Correct Answer | B |
| Question ID 22869 | At which stage of the service lifecycle should the processes necessary to operate a new service be defined? |
| Option A | Service design: Design the processes |
| Option B | Service strategy: Develop the offerings |
| Option C | Service transition: Plan and prepare for deployment |
| Option D | Service operation: IT operations management |
| Correct Answer | A |