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| Question ID 22874 | Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident ITIL ITILFND Exam 6 2. Chronological order of steps to resolve the incident |
| Option A | 1 only |
| Option B | 2 only |
| Option C | Both of the above |
| Option D | Neither of the above |
| Correct Answer | B |
| Question ID 22875 | A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them? |
| Option A | Be accountable for the outcome of an activity |
| Option B | Perform an activity |
| Option C | Be kept up-to-date on the progress of an activity |
| Option D | Manage an activity |
| Correct Answer | C |