READ Free Dumps For Exin- ITIL-F
| Question ID 22882 | Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk 4. Follow the sun |
| Option A | 1, 2 and 4 only |
| Option B | 2, 3 and 4 only |
| Option C | 1, 3 and 4 only |
| Option D | 1, 2 and 3 only |
| Correct Answer | A |
| Question ID 22883 | Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations |
| Option A | 1 and 2 only |
| Option B | B. 2 and 3 only |
| Option C | C. 1 and 3 only |
| Option D | D. All of the above |
| Correct Answer | B |