READ Free Dumps For Exin- ITIL-F
| Question ID 22876 | Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in |
| Option A | 1, 2 and 3 only |
| Option B | 1, 2 and 2 only |
| Option C | 1, 2 and 4 only |
| Option D | All of the above |
| Correct Answer | A |
| Question ID 22877 | Which one of the following do technology metrics measure? |
| Option A | Components |
| Option B | Processes |
| Option C | The end-to-end service |
| Option D | Customer satisfaction |
| Correct Answer | A |