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| Question ID 22886 | Which of the following types of service should be included in the scope of service portfolio management? 1. Those planned to be delivered 2. Those being delivered 3. Those that have been withdrawn from service |
| Option A | A. 1 and 3 only |
| Option B | B. All of the above |
| Option C | C. 1 and 2 only |
| Option D | D. 2 and 3 onl |
| Correct Answer | B |
| Question ID 22887 | The BEST description of an incident is: |
| Option A | An unplanned disruption of service unless there is a backup to that service |
| Option B | An unplanned interruption to service or a reduction in the quality of service |
| Option C | Any disruption to service whether planned or unplanned |
| Option D | Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not |
| Correct Answer | B |