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| Question ID 22914 | Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some standard changes will be triggered by the request fulfillment process |
| Option A | 1 only |
| Option B | 2 and 3 only |
| Option C | 1, 2 and 4 only |
| Option D | All of the above |
| Correct Answer | D |
| Question ID 22915 | With which process is problem management likely to share categorization and impact coding systems? |
| Option A | Incident management |
| Option B | Service asset and configuration management |
| Option C | Capacity management |
| Option D | IT service continuity management |
| Correct Answer | A |