READ Free Dumps For Exin- ITIL-F
| Question ID 22912 | The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what? |
| Option A | A change |
| Option B | A change model |
| Option C | A change request |
| Option D | A change advisory board |
| Correct Answer | A |
| Question ID 22913 | Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill level |
| Option A | The forward schedule of change |
| Option B | The service portfolio |
| Option C | A configuration management database (CMDB) |
| Option D | The service knowledge management system (SKMS) |
| Correct Answer | D |