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Question ID 22906

Which one of the following is concerned with policy and direction?

Option A

Capacity management

Option B

Governance

Option C

Service design

Option D

Service level management

Correct Answer B
Explanation


Question ID 22907

Which of the following should be considered when designing measurement systems, methods and metrics? 1. The services 2. The architectures 3. The configuration items 4. The processes

Option A

A. 1, 2 and 3 only

Option B

B. 1, 3 and 4 only

Option C

C. 2, 3 and 4 only

Option D

D. All of the abov

Correct Answer D
Explanation

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