READ Free Dumps For Exin- ITIL-F
| Question ID 22908 | Which of the following is the best definition of IT service management? |
| Option A | A. An internal service provider that is embedded within a business unit |
| Option B | B. A complete set of all the documentation required to deliver world class services to customers |
| Option C | C. Technical implementation of supporting IT infrastructure components |
| Option D | D. The implementation and management of quality IT services that meet business needs |
| Correct Answer | d |
| Question ID 22909 | Which of the following is service transition planning and support NOT responsible for? |
| Option A | Prioritizing conflicts for service transition resources |
| Option B | Coordinating the efforts required to manage multiple simultaneous transitions |
| Option C | Maintaining policies, standards and models for service transition activities and processes |
| Option D | Detailed planning of the build and test of individual changes |
| Correct Answer | D |