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Question ID 22900 | Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties |
Option A | 1 and 2 only |
Option B | 1 and 3 only |
Option C | 2 and 3 only |
Option D | All of the above |
Correct Answer | D |
Question ID 22901 | Service transition contains detailed descriptions of which processes? |
Option A | A. Change management, service asset and configuration management, release and deployment management |
Option B | B. Change management, capacity management event management, service request management |
Option C | C. Service level management, service portfolio management, service asset and configuration management |
Option D | D. Service asset and configuration management, release and deployment management, request fulfillment |
Correct Answer | A |