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Question ID 22900

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

Option A

1 and 2 only

Option B

1 and 3 only

Option C

2 and 3 only

Option D

All of the above

Correct Answer D
Explanation


Question ID 22901

Service transition contains detailed descriptions of which processes?

Option A

A. Change management, service asset and configuration management, release and deployment management

Option B

B. Change management, capacity management event management, service request management

Option C

C. Service level management, service portfolio management, service asset and configuration management

Option D

D. Service asset and configuration management, release and deployment management, request fulfillment

Correct Answer A
Explanation

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