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| Question ID 22940 | Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What could be done better in the future |
| Option A | 1 only |
| Option B | 2 and 3 only |
| Option C | 1, 2 and 4 only |
| Option D | All of the above |
| Correct Answer | D |
| Question ID 22941 | Which one of the following is the BEST description of a relationship in service asset and configuration management? |
| Option A | Describes the topography of the hardware |
| Option B | Describes how the configuration items (CIs) work together to deliver the services |
| Option C | Defines which software should be installed on a particular piece of hardware |
| Option D | Defines how version numbers should be used in a release |
| Correct Answer | B |