READ Free Dumps For Exin- ITIL-F
| Question ID 22948 | What is most likely to cause a loss of faith in the Service Level Management process? |
| Option A | Measurements that match the customer's perception of the service |
| Option B | Clear, concise, unambiguous wording in the Service Level Agreements(SLAs) |
| Option C | Inclusion of items in the SLA that cannot be effectively measured |
| Option D | Involving customers in drafting Service Level Requirements |
| Correct Answer | C |
| Question ID 22949 | What type of improvement should be achieved by using the Deming Cycle? |
| Option A | Rapid, one-off improvement |
| Option B | Return on investment within 12 months |
| Option C | Quick wins |
| Option D | Steady, ongoing improvement |
| Correct Answer | D |