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Question ID 22950 | Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role? |
Option A | The Service Level Manager |
Option B | The Configuration Manager |
Option C | The Change Manager |
Option D | The Information Security Manager |
Correct Answer | D |
Question ID 22951 | Identify the input to the Problem Management process. |
Option A | Request for Change |
Option B | Problem Resolution |
Option C | Problem Resolution |
Option D | New Known Errors |
Correct Answer | C |