READ Free Dumps For Exin- ITIL-F
| Question ID 22974 | Which statement about metrics is CORRECT? |
| Option A | Process metrics can be used to measure end-to-end service performance |
| Option B | Technology metrics can be used to measure component performance and availability |
| Option C | Process metrics can be used to measure the utilization of a supplier’s network |
| Option D | Technology metrics can be used to determine the overall health of a process |
| Correct Answer | B |
| Question ID 22975 | What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach? |
| Option A | An initial baseline assessment |
| Option B | The production of a detailed CSI plan |
| Option C | Verifying that improvement targets have been achieved |
| Option D | Understanding priorities for improvement |
| Correct Answer | C |