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| Question ID 22968 | Which is an objective of the design coordination process? |
| Option A | To produce service design packages and ensure they art handed over to service transition |
| Option B | To asses and evaluate all changes and their impact on service designs |
| Option C | To document the initial structure and relationship between services and customers |
| Option D | To gather and document new service level requirements from the customer |
| Correct Answer | A |
| Question ID 22969 | What MAIN factors are considered to assess the priority of an incident? |
| Option A | The urgency and impact |
| Option B | The impact and complexity |
| Option C | The cost and urgency |
| Option D | The complexity and cost |
| Correct Answer | A |