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Question ID 22972

Which process is used to compare the value that new services offer with the value of the services they have replaced?

Option A

Availability management

Option B

Capacity management

Option C

Service portfolio management

Option D

Service catalogue management

Correct Answer C
Explanation


Question ID 22973

Which is an important principle of communication in service operation?

Option A

Information should always be communicated

Option B

It has an intended purpose or a resultant action

Option C

Meetings are always the best method of communication

Option D

It is stored in the configuration management system

Correct Answer B
Explanation

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