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Question ID 22972 | Which process is used to compare the value that new services offer with the value of the services they have replaced? |
Option A | Availability management |
Option B | Capacity management |
Option C | Service portfolio management |
Option D | Service catalogue management |
Correct Answer | C |
Question ID 22973 | Which is an important principle of communication in service operation? |
Option A | Information should always be communicated |
Option B | It has an intended purpose or a resultant action |
Option C | Meetings are always the best method of communication |
Option D | It is stored in the configuration management system |
Correct Answer | B |