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Question ID 22960

Which model delivers a view of the services, assets and infrastructure?

Option A

Incident Model

Option B

Problem Model

Option C

Configuration Model

Option D

Change Model

Correct Answer C
Explanation


Question ID 22961

The BEST processes to automate are those that are:

Option A

Carried out by Service Operations

Option B

Carried out by lots of people

Option C

Critical to the success of the business mission

Option D

Simple and well understood

Correct Answer D
Explanation

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