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Question ID 88

Which of the following is NOT the responsibility of Service Catalogue Management?

Option A

Ensuring that all operational services are recorded in the Service Catalogue

Option B

Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio

Option C

Ensuring that information in the Service Catalogue is accurate

Option D

Ensuring that information within the Service Pipeline is accurate

Correct Answer d
Explanation


Question ID 89

The difference between service metrics and technology metrics is BEST described as?

Option A

Service metrics measure the end to end service; Technology metrics measure individual components

Option B

Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness

Option C

Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity

Option D

Service metrics measure each of the service management processes; Technology metrics measure the infrastructure

Correct Answer a
Explanation

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