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Question ID 94

Which of the following sentences BEST describes a Standard Change?

Option A

pre-authorized change that has an accepted and established procedure

Option B

A change that is made as the result of an audit

Option C

A change that correctly follows the required change process

Option D

A change to the service provider's established policies and guidelines

Correct Answer a
Explanation


Question ID 95

What are the three Service Provider business models?

Option A

Internal Service provider, External Service provider, Shared Service Provider

Option B

Internal Service Operations provider, External Service Operations provider, Shared Service Unit

Option C

Internal Service provider, External Service provider, Outsourced 3rd Party

Option D

Internal Service provider, Outsourced 3rd party and Off-shore party

Correct Answer a
Explanation

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