READ Free Dumps For Exin- EX0-101
| Question ID 100 | The BEST description of the purpose of Service Operation is? |
| Option A | To decide how IT will engage with suppliers during the Service Management Lifecycle |
| Option B | To design and build processes that will meet business needs |
| Option C | To proactively prevent all outages to IT Services |
| Option D | To deliver and support IT Services at agreed levels to business users and customers
|
| Correct Answer | d |
| Question ID 101 | Which one of the following statements about Incident reporting and logging is correct? |
| Option A | All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity |
| Option B | Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services |
| Option C | Incident can only be reported by users, since they are only the only people who know when a service has been disrupted |
| Option D | Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff |
| Correct Answer | d |