READ Free Dumps For Exin- EX0-101
| Question ID 104 | In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the
|
| Option A | Only manage Incidents effectively at the 3rd line |
| Option B | Manage Incidents effectively through 1st, 2nd and 3rd line |
| Option C | Only manage Incidents effectively through 1st and 2nd line |
| Option D | Only manage Incidents effectively through the 1st line |
| Correct Answer | b |
| Question ID 105 | Service Assets are used to create value. Which of the following are the MAJOR types of Service |
| Option A | Applications and Infrastructure |
| Option B | Services and Infrastructure |
| Option C | Resources and Capabilities |
| Option D | Utility and Warranty |
| Correct Answer | c |