READ Free Dumps For Exin- EX0-101
| Question ID 74 | Which of the following is NOT an example of Self-Help capabilities?Which of the following is NOT an example of Self-Help capabilities? |
| Option A | Requirement to always call the service desk for service requests |
| Option B | Menu-driven range of self help and service requests |
| Option C | Web front-end |
| Option D | A direct interface into the back end process handling software |
| Correct Answer | A |
| Question ID 75 | Which of the following is the correct set of steps for the continual service improvement model/approach? |
| Option A | Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve |
| Option B | Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going? |
| Option C | Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution |
| Option D | What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going? |
| Correct Answer | D |