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Question ID 80

Which of the following models would be MOST useful in helping to define an organizational structure?

Option A

RACI model

Option B

Service Model

Option C

Continual Service improvement (CSI) model.

Option D

The Deming Cycle

Correct Answer a
Explanation


Question ID 81

Which of the following combinations covers all the roles in Service Asset and Configuration Management?

Option A

Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator

Option B

Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator

Option C

Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager

Option D

Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager

Correct Answer b
Explanation

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