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Question ID 78

Which of the following sentences BEST describes a Standard Change?

Option A

A change to the service provider's established policies and guidelines

Option B

A pre-authorized change that has an accepted and established procedure

Option C

A change that is made as the result of an audit

Option D

A change that correctly follows the required change process

Correct Answer b
Explanation


Question ID 79

Which of the following models would be MOST useful in helping to define an organizational structure?

Option A

RACI model

Option B

Service Model

Option C

Continual Service improvement (CSI) model.

Option D

The Deming Cycle

Correct Answer a
Explanation

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