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Question ID 74

Which of the following is NOT an example of Self-Help capabilities?Which of the following is NOT an example of Self-Help capabilities?

Option A

Requirement to always call the service desk for service requests

Option B

Menu-driven range of self help and service requests

Option C

Web front-end

Option D

A direct interface into the back end process handling software

Correct Answer A
Description Update Date and Time 2015-09-10 14:42:17

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Question ID 75

Which of the following is the correct set of steps for the continual service improvement model/approach?

Option A

Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve

Option B

Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?

Option C

Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

Option D

What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Correct Answer D
Description Update Date and Time 2015-09-10 14:45:38

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