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Question ID 84

To add value to the business, what are the four reasons to monitor and measure?

Option A

Validate; Direct; Justify; Improve

Option B

Evaluate; Diagnose; Justify; Intervene

Option C

Validate; Direct; Justify; Intervene

Option D

Evaluate; Direct; Justify; Improve

Correct Answer c
Explanation


Question ID 85

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Option A

Business Objectives, IT Objectives, Process Metrics

Option B

Process Models, Goals and Objectives

Option C

Vision and Strategy, Tactical Goals and Operational Goals

Option D

Business and IT Strategy and Process Definitions

Correct Answer c
Explanation

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