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Question ID 112

Which process is responsible for managing relationships with vendors?

Option A

Change Management

Option B

Service Portfolio Management

Option C

Supplier Management

Option D

Continual Service Improvement

Correct Answer c
Explanation


Question ID 113

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Option A

Service Strategy

Option B

Continual Service Improvement

 

Option C

Service Operation

Option D

Service Design

Correct Answer b
Explanation

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