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Question ID 22878

Which process includes business, service and component sub-processes?

Option A

Capacity management

Option B

Incident management

Option C

Service level management

Option D

Financial management

Correct Answer A
Explanation


Question ID 22879

Which one of the following is NOT part of the service design stage of the service lifecycle?

Option A

Designing and maintaining all necessary service transition packages

Option B

Producing quality, secure and resilient designs for new or improved services

Option C

C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

Option D

Measuring the effectiveness and efficiency of service design and the supporting processes

Correct Answer A
Explanation

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