READ Free Dumps For Exin- ITIL-F
| Question ID 22976 | What can be used to help determine the impact level of a problem? |
| Option A | Definitive media library (DML) |
| Option B | Configuration management system (CMS) |
| Option C | Statement of requirements (SOR) |
| Option D | Standard operating procedures (SOP) |
| Correct Answer | B |
| Question ID 22977 | What is the definition of a service improvement plan (SIP)? |
| Option A | A formal plan to implement improvements to a customer’s business processes |
| Option B | An input from availability management to service level management, detailing the service design plan |
| Option C | A formal plan to implement improvements to a service or process |
| Option D | An input from financial management for IT services to service level management, detailing the budget plan |
| Correct Answer | C |