READ Free Dumps For Isaca- CISA
| Question ID 22491 | Which of the following is the PRIMARY objective of an IT performance measurement process?
|
| Option A | Minimize errors
|
| Option B | Gather performance data
|
| Option C | Establish performance baselines
|
| Option D | Optimize performance
|
| Correct Answer | D |
Explanation An IT performance measurement process can be used to optimize performance, measure and manage products/services, assure accountability and make budget decisions. Minimizing errors is an aspect of performance, but not the primary objective of performance management. Gathering performance data is a phase of IT measurement process and would be used to evaluate the performance against previously established performance baselines.
| Question ID 22492 | The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation indicators other than:
|
| Option A | financial results.
|
| Option B | customer satisfaction.
|
| Option C | internal process efficiency.
|
| Option D | innovation capacity.
|
| Correct Answer | A |
Explanation Financial results have traditionally been the sole overall performance metric. The IT balanced scorecard (BSC) is an IT business governance tool aimed at monitoring IT performance evaluation indicators other than financial results. The IT BSC considers other key success factors, such as customer satisfaction, innovation capacity and processing.