READ Free Dumps For CompTIA- 220-801
| Question ID 5626 | Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC? |
| Option A | A. The technician should ask the customer when they would like the computer to be completed. |
| Option B | B. Inform the customer that others will be helped first, but they will complete the repair as soon as possible. |
| Option C | C. Based on the technician’s assessment, give the customer an estimated time of completion. |
| Option D | D. Ask the customer to check in with the technician daily, until all work is completed. |
| Correct Answer | C |
| Question ID 5627 | After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe? |
| Option A | A. Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now. |
| Option B | B. Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions. |
| Option C | C. Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server. |
| Option D | D. Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future. |
| Correct Answer | A |