READ Free Dumps For Exin- EX0-101
| Question ID 96 | A Service Level Agreement is? |
| Option A | The part of a contract that specifies responsibilities of each party |
| Option B | An agreement between the Service Provider and their customer |
| Option C | An agreement between a Service Provider and an external supplier |
| Option D | An agreement between the Service Provider and an internal organization |
| Correct Answer | b |
| Question ID 97 | Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process? |
| Option A | The Service Desk Manager |
| Option B | The Service Manager |
| Option C |
The Request Fulfillment Process Manager |
| Option D | The Request Fulfillment Process Owner |
| Correct Answer | d |