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Question ID 76

Which of the following statements is INCORRECT?

Option A

The SKMS is part of the Configuration Management System (CMS)

Option B

The SKMS can include data on the performance of the organization

Option C

The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)

Option D

The SKMS can include user skill levels

Correct Answer A
Explanation


Question ID 77

Option A

1A, 2B, 3C, 4D

Option B

1C, 2D, 3A, 4B

Option C

1C, 2B, 3A, 4D

Option D

1B, 2C, 3D, 4A

Correct Answer c
Explanation

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