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Question ID 22442

To minimize costs and improve service levels an outsourcer should seek which of the following contract clauses?

Option A

O/S and hardware refresh frequencies

Option B

Gain-sharing performance bonuses

Option C

Penalties for noncompliance

Option D

Charges tied to variable cost metrics

Correct Answer B
Explanation Because the outsourcer will share a percentage of the achieved savings, gain-sharing performance bonuses provide a financial incentive to go above and beyond the stated terms of the contract and can lead to cost savings for the client. Refresh frequencies and penalties for noncompliance would only encourage the outsourcer to meet minimum requirements. Similarly, tying charges to variable cost metrics would not encourage the outsourcer to seek additional efficiencies that might benefit the client.


Question ID 22443

When an organization is outsourcing their information security function, which of the following should be kept in the organization?

Option A

Accountability for the corporate security policy

Option B

Defining the corporate security policy

Option C

Implementing the corporate security policy

Option D

Defining security procedures and guidelines

Correct Answer A
Explanation Accountability cannot be transferred to external parties. Choices B, C and D can be performed by outside entities as long as accountability remains within the organization.

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