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Question ID 21630

Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC)
located at a military installation. Ms. Wilson serves as a primary point of contact between
enrollees and the TRICARE system and answers enrollees questions about plan options,
eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves
as a

Option A

 lead agent

Option B

 beneficiary services representative

Option C

 health plan support contractor

Option D

primary care manager (PCM)

Correct Answer B
Explanation


Question ID 21631

The paragraph below contains an incomplete statement. Select the answer choice
containing the term that correctly completes the paragraph.
Definitions of quality healthcare vary; however, four dimensions are essential to quality
healthcare services. ________________ is the quality dimension indicating that services
result in the best care for a given cost or the lowest cost for a given level of care.

Option A

 Accessibility

Option B

 Effectiveness

Option C

Acceptability

Option D

Efficiency

Correct Answer D
Explanation

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