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Question ID 12943

A queued call has reached the maximum wait time configured for a Cisco Unified
Communications Manager native call queue.
Which statement about what happens to this queued call is true?

Option A

 Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.

Option B

Calls are handled according to the When Maximum Wait Time Is Met settings on the Hunt Pilot Configuration page.

Option C

 Calls are handled according to the When Maximum Wait Time Is Met settings in Cisco Unified Communications Manager Service Parameters.

Option D

Calls are handled according to the Not Available Hunt Option settings on the Line Group Configuration page.

Option E

Calls are handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page.

Correct Answer B
Explanation Explanation: There are three main scenarios where alternate numbers are used: ✑ When queue is full ✑ When maximum wait time is met ✑ When no hunt members are logged in or registered When queue is full Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page). Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the Destination When Queue is Full settings). When maximum wait time is met Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue). Once this limit is reached, that caller is routed to an alternate number. This alternate number can be configured through the Hunt Pilot configuration page (through the Maximum wait time in queue settings). When no hunt members are logged in or registered In a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the When no hunt members are logged in or registered settings) where calls can be routed. For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group. In all other cases, the line member is considered unavailable or logged off. Reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_ BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm- features-and-services-guide_chapter_0111.html


Question ID 12944

Router A and router B are Cisco IOS routers with hardware CFB resources that are
registered to the same Cisco Unified Communications Manager server. Which Media
Resource Group and Media Resource Group List configuration should be implemented if
an administrator wants to make sure that all provisioned DSPs on router A are consumed
before router B's DSP is used?

Option A

 Router A's CFB and router B's CFB should each be configured in its own MRG. Both MRGs should then be grouped into the same MRGL, but the MRG that contains router A's CFB should be listed in higher order than the MRG that contains router B's CFB. Finally, associate the MRGL to all conference resource consumers.

Option B

Router A's CFB and router B's CFB should each be configured in its own MRG. Both MRGs should then be further separated into different MRGLs. Finally, associate the MRGL that contains router A's CFB in higher order than router B's CFB to all conference resource consumers.

Option C

Router A's CFB and router B's CFB should both be configured in the same MRG with router A's CFB listed higher than that of router B. Then associate the MRG with an MRGL and apply it to all conference resource consumers.

Option D

Router A's CFB and router B's CFB should both be configured in the same MRG. Make sure router A's CFB is listed in a higher alphabetical order than router B's CFB. Then associate the MRG with an MRGL and apply it to all conference resource consumers.

Option E

Router A's CFB and router B's CFB should both be configured in the same MRG. Use Cisco Unified Communications Manager service parameters to assign a higher priority to router A's CFB. Then associate the MRG with an MRGL and apply it to all conference resource consumers.

Correct Answer A
Explanation

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