READ Free Dumps For CompTIA- 220-801
| Question ID 5740 | A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do? |
| Option A | A. Wait until the user finishes their explanation and then offer advice |
| Option B | B. Ignore the remainder of the user’s explanation and then offer advice |
| Option C | C. Interrupt the user so that the user does not have to offer more than is needed |
| Option D | D. Make a gesture to the user to let the user know that no more explanation is needed |
| Correct Answer | A |
| Question ID 5741 | After making repairs to a user’s system, which of the following actions should a technician take? |
| Option A | A. Close the case and wait for the customer to call again in the future |
| Option B | B. Leave the case open in the event a similar issue arises |
| Option C | C. Contact the customer a few days later to determine the state of repairs |
| Option D | D. Wait to update service records until the repair is confirmed |
| Correct Answer | C |