READ Free Dumps For CompTIA- 220-801
| Question ID 5836 | An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO). |
| Option A | A. Maintain a positive attitude |
| Option B | B. Recommend Anne use another repair center |
| Option C | C. Place Anne on hold to allow her to calm down |
| Option D | D. Follow up with Anne at a later date to verify satisfaction |
| Option E | E. Offer different repair options if possible |
| Option F | F. Listen and do not interrupt the customer |
| Correct Answer | A,F |
| Question ID 5837 | A technician, Joe, has been told that one of the workers at his company has been using a company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop and bringing it back to the repair center. Which of the following has Joe performed? |
| Option A | A. Maintain chain of custody |
| Option B | B. Gathering evidence |
| Option C | C. Device preservation |
| Option D | D. Use of documentation |
| Correct Answer | B |