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Question ID 11206

You work as a Network Administrator at ABC.com. The network includes a System Center 2012
infrastructure.
System Center 2012 – Service Manager is used in the company for the tracking and resolution of
technical support tickets. Users use the Service Manager Self-Service Portal to create incidents to
report technical issues.
A server hosting a line-of-business application develops a fault. You discover that users have
created many incidents reporting the same problem.
What is the quickest way to resolve all the incidents?

Option A

By creating a parent incident.

Option B

By creating a child incident.

Option C

By creating a queue.

Option D

By creating an incident template.

Correct Answer A
Explanation


Question ID 11208

Your role of Systems Administrator at ABC.com includes the management of the company’s
private cloud. The private cloud is hosted on an internal System Center 2012 infrastructure.
You are hosting a line-of-business web application in the cloud. You have configured a distributed
application for the web application.
An SLA for the web application specifies 99.9% uptime.
You are configuring a Service Level Objective (SLO) to monitor the uptime of the distributed
application.
Which options should you select when creating the SLO?

Option A

You should select a Monitor State SLO with the Performance option.

Option B

You should select a Monitor State SLO with the Configuration option.

Option C

You should select a Monitor State SLO with the Availability option.

Option D

You should select a Collection Rule SLO.

Correct Answer C
Explanation

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